Client Experience Department
DAMAGES: Damages and shortages must be reported to CA Short within five days. If possible, please inspect all packages immediately before signing for delivery or relocating. If the package appears to be damaged, please open and inspect it before accepting the package. If the item is damaged, refuse delivery and give it back to the shipping carrier. The shipper will arrange for pick up of the item and a replacement will be sent out upon receipt of the damaged product. If you are not available when the package is delivered, please make sure to report the damage to CA Short within five days.
NON-DEFECTIVE RETURNS: A return authorization number is required (issued by CA Short), and must be requested within 30 days of delivery. All items must be returned in the original manufacturer’s packaging along with all parts, accessories, and paperwork. Please provide a reason for the return. Modified, damaged, or abused products will not be accepted as credit items. Non-defective returns will be sent back at the recipient’s expense and must be shipped with Signature Required and Insurance.
BAD ADDRESS/REFUSALS: If an order is returned due to a bad address on the customer’s order, or the customer refuses the shipment, there will be a 15% restocking fee along with a return freight charge. If an associate moves to a different address, he/she should update their shipping information with the new address.
DEFECTIVE RETURNS: A return authorization number is required, and must be requested from CA Short after 30 days and up to 1 year from shipment date. All items must be returned in the original manufacturer’s packaging along with all parts, accessories, and paperwork. Please indicate the nature of the defect. We will promptly issue a prepaid return label and send out the replacement upon receipt of the defective unit.
Please contact your Client Experience Team at the above e-mail address with additional questions.